How to restore purchases
Open the paywall or subscription screen in the app and choose restore purchases. If access still does not update, email support with your Apple ID purchase date and device model.
Support
Get help with FreshPlan.
Support is available through our Contact Support form. Typical response target: 1–3 business days.
Common support topics
- Login, Apple Sign-In, Google Sign-In, or account access issues
- Subscription billing questions
- Restore purchases not unlocking access
- Paywall not loading or plans not appearing
- Pantry item, barcode scanning, or shopping list issues
If subscriptions are not available in TestFlight
That usually means the in-app subscriptions were not yet submitted or linked to the current app version in App Store Connect. TestFlight uses Apple’s live subscription availability rules, so a build may run before products are ready.
How to cancel a subscription
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your Apple ID, then Subscriptions, choose FreshPlan, and cancel before renewal.
Escalation
If a purchase is charged but not recognized after restore, use Contact Support. Include screenshots, the plan selected, and whether you were using App Store or TestFlight.
Download FreshPlan on the App Store. If you need help with installation or access, use Contact Support.
Troubleshooting checklist
- Update to the latest TestFlight or App Store build.
- Confirm network connection is active.
- Retry the paywall and then use restore purchases.
- If using TestFlight, confirm products were submitted in App Store Connect.
- Contact support with exact error text if the issue remains.